Tools for Resolving Violated Expectations,
Broken Commitments, and Bad Behavior
by Kerry Patterson
Crucial Accountability is the book chosen to accompany the Center for Spiritual Living Santa Rosa theme for June 2017
Hold anyone accountable.
Master performance discussions.
"Revolutionary ideas . . . opportunities for breakthrough . . ."
Broken promises, missed deadlines, poor behavior—they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems—permanently.
—Stephen R. Covey, author of The 7 Habits of Highly Effective People
"Unleash the true potential of a relationship or organization and move it to the next level."
—Ken Blanchard, coauthor of The One Minute Manager"
"The most recommended and most effective resource in my library."
—Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.