• Crucial Accountability by Patterson, Grenny, Maxfield, McMillan, Switzler

  • $21.00

  • Description

    Tools for Resolving Violated Expectations,
    Broken Commitments, and Bad Behavior

    by Kerry Patterson
    Joseph Grenny,
    David Maxfield
    Ron McMillan
    Al Switzler

    Hold anyone accountable.
    Master performance discussions.

    Broken promises, missed deadlines, poor behavior—they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems—permanently.

    "Revolutionary ideas . . . opportunities for breakthrough . . ."
    —Stephen R. Covey, author of The 7 Habits of Highly Effective People
    "Unleash the true potential of a relationship or organization and move it to the next level."
    —Ken Blanchard, coauthor of The One Minute Manager"
    "The most recommended and most effective resource in my library."
    —Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

    Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.

    Paperback edition.

Share this product

Refund/Return Policy


If the item you purchased is damaged upon receipt,
just contact marthas@cslsr.org
within 10 days of delivery.

Event and Workshop Tickets

No refunds will be made once tickets are purchased.

Class Registrations

Click here for the Education Ministry refund policy
for Core Classes and Spiritual Enrichment Courses.